Telemarketing & Customer Service

Telemarketing & Customer Service

Responsibilities:

• Contact potential customers through different channels to inform them about our products (Umrah packages).
• Answer questions about our products (Umrah packages).
• Enter and update customer information in the database.
• Keep records of calls and sales and note useful information.

Requirements:

• Min. associate degree (D3) from any major. 
• Min. 1 year of experience as a telesales representative or in another sales/customer service role.
• Ability to learn about products and services and describe/explain them to prospects.
• Excellent communication and interpersonal skills.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.
• Willing to work on-site in Pondok Cabe, South Tangerang.

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About Shafwah Group

Shafwah Group is an Indonesian company established in 2010. Shafwah Group consist of several companies operating in various industries, such as Trading & Sourcing in Mineral Resources, Mineral Water, Forest Products, Real Estate Development, Umra & Hajj Travel Bureau, Fishery Industry, Clinic and Laboratorium that full health requirement on travelling to support Shafwah Group travel company and Retail Business. As the part of its Corporate Social Responsibility, “Helmi Abdul Wahab foundation” is being set. Firstly established in Banjarbaru, Province of South Kalimantan, now the group has expanding its business operation to other provinces including West Java, Banten East Nusa Tenggara and South East Sulawesi. The Group is planning to expand to the internationals markets in near future.